Please be aware that e-cigarette kits, mods and batteries are made up of different parts and therefore can be subject to different warranty periods. This is in part due to the consumable nature of the products including batteries, clearomizers and disposable kits.
All Mods come with a 30-day, guarantee. We do not cover faults caused by incorrect assembly, neglect, liquid damage, misuse, or wear & tear. If a product has been damaged by the customer, we reserve the right to refuse a refund or claim.
Here at Henry’s Vapes, we offer a 30-day warranty. If the vape battery stops working within the first 30 days of receipt of the item, then we will happily refund or replace your item. But warranties are limited to the first 30 days as vape batteries are manufactured with a restricted life span.
Henry’s Vapes warranty will be deemed as void if upon inspection of the battery, it has been misused, mis handled or tampered with.
Henry’s Vapes does not produce its own chargers, all chargers are manufactured and supplied with batteries and therefore hold the same warranty of 30 days. We cover electrical faults, such as no power output but is not limited to this: this is at the discretion of Henry’s Vapes. This applies to Vape chargers and charging cases. Henry’s Vapes will not cover any physical damage that is higher than the level of normal wear and tear; if upon receipt the charger has been misused or mishandled; warranty will be voided.
We are unable to accept the return of e-liquids or drip tips that have been opened or used in anyway on the grounds of health & safety as well as for hygiene reasons. All liquids are sealed so there is no room for fault. The only exception is that we have shipped the wrong flavour, which we will gladly exchange if unopened.
Clearomizers, Atomizers, Coils and Tanks are consumable items and are not covered under warranty. However, if they are deemed to be Dead on Arrival (faulty on receipt) and we are notified within 7 days of you receiving them, we may replace them at our discretion.
Please Note: A new atomizer (coil) should be left to soak at least 15mins before use.